Open Internet Compliance / Terms and Conditions

  • Homepage
  • Open Internet Compliance / Terms and Conditions

Open Internet Compliance Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on three primary issues:

Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices

ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband

Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service. Specific Information (“ “we,” “our,” or “us”) is committed to an open Internet and supports the following Net Neutrality principles:
• Transparency
• NO Blocking of Internet content, subject to reasonable network management as described below
• NO Throttling of Internet content, subject to reasonable network management as described below
• NO Unreasonable Discrimination
• NO Paid Prioritization of Internet content
• Freedom of Subscribers to access lawful content
• Freedom of Customers to use non-harmful applications of their choice
• Freedom of Customers to attach non-harmful personal devices broadband access service is primarily a fixed wireless service (“Service”). Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the Service, including but not limited to foliage, line-of-sight obstructions, the distance between a Customer’s premises and the transmission point, as well as the Customer’s connection of multiple devices to the Although we have engineered the Network to provide consistent high-speed data services, some network management for these scenarios is required, because very heavy data usage by even a few customers at times and places of competing network demands can affect the performance of all Customers.

We may also conduct deep packet inspection (“DPI”), which is a type of filtering that will examine the data and/or header part of Internet traffic for viruses, spam, intrusions, or protocol non-compliance that may harm the network; to determine the routing of Internet traffic; for internal statistical and performance purposes; for lawful intercept capabilities, and/or enforcement of our Service Agreement. We do not use DPI to conduct data mining for targeted marketing or advertising, or anti-competitive purposes.

Congestion Management: uses smart traffic monitoring and QOS to manage potential congestion. All traffic is subject to management. The purpose of network management is to enhance the customer’s interactive Internet experience and to allow all customers to enjoy the service to the greatest extent possible. The effects of such practices are minimal to the end user. We only use priorities, not limits. VoIP, interactive traffic and some others are given priority over non-interactive downloads other types of non-real time traffic. A set of smart filters is used to tag and control traffic based on an evolving rule set. No traffic is ever blocked or dropped, merely re-prioritized. At the current time congestion is very rare. We indicate congestion when a particular network segment approaches 90% of its usable capacity. does not have usage limits or any consequences for exceeding them.

If we determine, in our sole and reasonable discretion, that the manner in which a Customer is using the Service negatively impacts other Customers or Networks, we reserve the right to apply additional congestion management techniques.

Application-Specific Behavior:

We do not block or rate-control any particular application or protocol. We do favor interactive applications over non-interactive applications. This allows VoIP calls and other high QOS applications to continue to function normally in the face of any possible congestion. generally treats all lawful applications identically. However, we reserve the right to block or limit access to any applications, ports or protocols that we determine, in our sole and reasonable discretion, may expose the Networks to potential legal liability, harm the Networks or otherwise interfere with or impair the experience of other Customers on the Networks. The network may also not support certain high-bandwidth video and voice applications, or peer-to-peer applications that carry unlawful or harmful content/software.

Device Attachment Rules:

For our fixed wireless broadband service only the authorized radios with proprietary protocolscan connect directly to our network. For the customers in-house wireless or wired access, we have no restrictions except for managed routers which are encrypted with WPA2.

Generally, you do not need approval to connect a third-party device to the’s. does not limit the types of devices that can be connected to the , provided they are used for lawful purposes and do not harm the , violate our Service Agreement, or harm other users of the Networks. However, if we determine, in our sole and reasonable discretion, that the connection of a particular type of device to the negatively impacts other users or the, or may expose us to potential legal liability, we reserve the right to limit or restrict Customers’ ability to connect such type of device to the If you need technical support services to assist you in the installation and configuration of third party devices, please contact us or visit Ethix. Depending on your level of Service and your COS, there may be an additional monthly fee for IT support services.

Security:  employs interactive firewall rules and NAT at the border routers and NAT at the customer premise equipment. All radio transmissions in our network are encrypted with industry standards AES encryption.
Performance Characteristics
ISPs must disclose the following network performance characteristics:
Service Description: provides fixed wireless broadband. We use the following licensed and unlicensed frequencies to deliver services to our customers

• 2.4GHZ
• 3.65 GHZ
• 5 GHZ
• 11GHZ
• 24 GHZ
• 60GHZ
• 80 GHZ

*Expected speeds are 1megabit/second upload, 5 megabits/second download for the basic service plan and go up from there. Depending on the servide you buy. Actual speeds may vary. The service is used by customers for real time applications such as VoIP as well as other internet based services.

The Services are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.
• Some of these external factors and conditions are:
• Performance of Subscriber computer and/or router
• Type of connection to Subscriber’s own equipment (i.e., Wi-Fi)
• Congestion of websites and services on the Internet
• Website or service limiting speeds on the Internet
• Internet and equipment performance outside of the
Impact of Specialized Services: does not currently provide specialized services.

Commercial Terms

Service Description and Pricing: Links to a current description of the categories of Internet access service offered to residential and business Customers are available here, including pricing, expected and actual access speed and latency, and the suitability of the service for real-time applications:


1.Residential Broadband

These plans and pricing are subject to change without notice.


1.Business Broadband

These plans and pricing are subject to change without notice.

Refund Policy

Return & Refund Policy: All Services are billed in advance and payments are due before service date. There are no refunds for internet services provided. Business Customers that sign up under a Master Service Agreement there are service credits for outages, refer to your MSA document for details.

Contact Us via your web portal login or email us if you have any questions.

Privacy Policies: does not capture or store any browsing information. Network management does entail inspecting the type (but not the content) of network traffic. does not provide any information about traffic to third parties nor do we use any traffic information for non-network management purposes.
Redress Options: maintains 24×7 technical support for customer issues. We work to respond to all escalated issues within 48 hours. Any customer may terminate our relationship at any time with no penalty if outages exceed contracted limits.

FCC Notice

If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.